Frequently Asked Questions

Virtual Tour

What is a virtual tour?

A virtual tour is an interactive, 360-degree experience that allows users to explore spaces digitally. It can include panoramic images, videos, hotspots, and other interactive elements.

How can I create a virtual tour with Evenorm?

You can provide your 3D files or panoramic images, and Evenorm will generate a high-quality 360-degree virtual tour for you. We also accept ready-made files from other companies.

What industries can benefit from virtual tours?

Virtual tours are useful for real estate, tourism, museums, hotels, retail, industrial companies, and any business that wants to provide an immersive experience for customers.

What types of files can I provide for a virtual tour?

Evenorm accepts 3D models, panoramic images, and virtual tour files in common formats. If you're unsure, contact us to check compatibility.

Do I need special software to view a virtual tour?

No, our virtual tours can be viewed on any web browser without needing additional software. They are also compatible with VR headsets for a more immersive experience.

Can I embed a virtual tour on my website?

Yes! Evenorm provides an embed code that allows you to easily integrate your virtual tour into your website.

Can virtual tours be customized?

Yes, Evenorm offers customizable features, including branding, interactive hotspots, background music, and guided navigation.

How long does it take to create a virtual tour?

The time required depends on the complexity of the project. Basic tours can be completed in a few days, while more advanced projects may take longer.

Can I update my virtual tour after it is published?

Yes, we offer the ability to update and modify your virtual tour, but additional charges may apply depending on the changes required.

Can I use my virtual tour for marketing purposes?

Absolutely! Virtual tours can be shared on websites, social media, and online advertisements to attract more customers and enhance engagement.

Do virtual tours work on mobile devices?

Yes, Evenorm's virtual tours are fully responsive and work smoothly on desktops, tablets, and smartphones.

Can I protect my virtual tour with a password?

Yes, we offer security options, including password protection, to control access to your virtual tour.

How do I get started with Evenorm?

Contact us, provide your 3D files or images, and we'll handle the rest! We'll create a stunning virtual tour tailored to your needs.

Photography FAQ

What type of photography is used for virtual tours?

Virtual tours use high-quality panoramic photography, 360-degree images, and HDR photos to create immersive experiences.

Do I need professional equipment to capture images for a virtual tour?

For the best results, we recommend using a DSLR camera with a fisheye lens or a 360-degree camera. However, Evenorm can enhance and process images from various sources.

Can Evenorm handle photography for my virtual tour?

Yes! Evenorm provides professional photography services to capture high-quality images for your virtual tour.

Do you provide photography services internationally?

Yes! For international clients:

  • If we have our own photographers in your country, we can directly provide on-site photography services.
  • If we do not have a local team, we will connect you with professional photographers in your area who are approved by Evenorm.

What is the resolution requirement for virtual tour images?

For optimal quality, we recommend images with at least 8000x4000 pixels for panoramic shots.

How do you ensure image quality in a virtual tour?

We use HDR (High Dynamic Range) techniques, image stitching, and post-processing to enhance clarity, color accuracy, and lighting.

Can I take photos myself and send them to Evenorm?

Yes! If you prefer to take your own photos, you can send us high-resolution images, and we will process them for the virtual tour.

How do I prepare a location for virtual tour photography?

To get the best results, ensure the space is clean, well-lit, and free from clutter. Turn on all lights and arrange furniture as needed.

Can I edit or enhance my images before sending them to Evenorm?

Yes, you can edit them, but we recommend sending raw images for the best post-processing results.

How long does it take to process images and create a virtual tour?

The processing time depends on the number of images and complexity of the tour, but most projects are completed within a few days.

What if I need retouching or corrections after the tour is created?

We offer editing and retouching services, but additional charges may apply depending on the extent of changes required.

How do I book a photography session with Evenorm?

Simply contact us to schedule a session, and our team will handle everything from capturing images to creating your virtual tour.

3D Rendering

Can we provide our own 3D files for 360-degree rendering?

Yes, you can submit your 3D files, and we will generate high-quality 360-degree renders for you.

What 3D file formats do you support?

We support most common 3D formats such as FBX, OBJ, 3DS, STL. If you use a specific software format, please contact us to confirm compatibility.

If another company prepares the 3D file for us, can we use it for a virtual tour?

Yes, if another company has created the 3D model from your plans, you can send it to us, and we will generate 360-degree renders and build the virtual tour for you.

Can you optimize or modify our 3D files before rendering?

Yes, we can make adjustments or optimizations to your 3D files if needed to enhance the quality of the 360-degree renders. The cost and time required will depend on the complexity of the model.

If we already have 360-degree renders, can we use only your virtual tour service?

Yes, if you have existing 360-degree renders, you can send them to us, and we will create an interactive virtual tour based on them.

How can we send our 3D files?

You can share your files via Google Drive, Dropbox, or any other convenient method.

How long does it take to create a virtual tour from 3D files?

The delivery time depends on the complexity of the project, but generally, it takes between 3 to 7 business days to complete a virtual tour.

Can we preview the renders or the virtual tour before final approval?

Yes, we provide a preview of the renders or an initial version of the virtual tour so you can request any necessary changes before final approval.

How much does 360-degree rendering and virtual tour creation cost?

Pricing depends on the project scope, level of detail in the 3D model, and required processing. Please send us your project details for an accurate quote.

Can interactive elements be added to the virtual tour?

Yes, we can incorporate interactive features such as text, videos, links, navigation buttons, and voiceovers to enhance the user experience.

If you have any other questions, feel free to contact us!

We're here to help and will be happy to assist you with anything related to virtual tours and 3D rendering.

Web Hosting

Is the hosting service free?

Yes, Evenorm provides free hosting for virtual tours for the first year. After that, customers need to renew their hosting plan.

Can I use my own hosting service?

Yes, customers can use their own web hosting to display virtual tours if they prefer.

Will I receive renewal reminders?

Yes, Evenorm will send three notifications before expiration:

  • One month before
  • One week before
  • One day before

What happens if I don't renew my hosting plan?

If the hosting plan is not renewed, the virtual tours will no longer be accessible. They will be permanently deleted 30 days after expiration.

Where is the data stored?

Evenorm does not store customer data on its own servers. Instead, data is hosted on Google Cloud Platform or similar service providers. Customers will be notified in case of any changes.

How do I renew, upgrade, or manage my hosting plan?

Customers can manage their hosting plans through the provided management link on Evenorm's website.

How is customer data handled?

Evenorm only processes customer information for service management, communication, and invoicing. Data may be provided to legal authorities if required.